The writing sample is important because it gives them a lot of information about your abilities. The obvious thing they get from a writing sample is that they can see if you have a good command of the language. Mystery shoppers need very good spelling, grammar and punctuation skills.
April 11, Report Writing Tips for Mystery Shoppers Writing reports is one of the most important tasks in mystery shopping, and as a shopper, you must be able to do it well.
A comprehensive, professional, and error-free report is what most companies expect from a secret shopper, so it is important to learn the techniques that are key to providing that. Keep in mind that when you provide an excellent report, not only are you giving them what they expect, but you are also raising your status as a mystery shopper, and that can lead to good recommendations for future assignments.
Here are some tips on how to write exceptional reports: Start practicing your writing skills regularly and find ways to enhance them.
Remember, it is not just about the details, but also the presentation of the report. Research the rules for proper sentence structure and grammar. As you practice writing, also try to widen your vocabulary by searching for synonyms and antonyms of common words. Have a reliable spell checker and grammar correction tool installed on your computer.
No matter how skilled you are when it comes to writing and spelling, there may be instances when an error is overlooked, and these serve as great backups to be sure everything is correct before you submit your report.
Although your observations are hugely significant in your report, your opinions are not.
Companies that hire mystery shoppers actually know what they need to do when certain situations arise. Triple check your report. Though double checking your work is always imperative, checking it an extra time beyond that will give you more confidence in your work.
After double checking your work, spend a few minutes or hours away from it and relax. Then, go back to it and check again. You may be surprised by the errors you can still find when you take a look at it with fresh eyes.
Avoid using general adjectives and failing to elaborate on them.
Download Mystery Shopper Report. Numerous surveys tell us that the vast majority of dissatisfied customers don't complain. That may sound good but the fact is most just don't return - they just go somewhere else. Top Ten Secret Shopper Report Writing Tips August 17, by Cathy Stucker 3 Comments Here are some tips for making the process of writing mystery shopper reports more effective and efficient, and making your reports better. Here is a mystery shopping sample report from a restaurant that I did in Texas in It gives you an idea of what mystery shop companies and business owners want to know about their business.
Your client wants more specific details about why something is good or bad. Stick to the facts. Give your client only what is needed and specified in the instructions. Bear in mind that when you are in an establishment, you may find a number of concerns, but if you include them all, it can bog down your report.Most mystery shopping companies grade reports on a scale of 1 (lowest) to 10 (highest).
While they all have different criteria for each numerical grade, generally speaking, good reports are scored 8 to Both a shopper’s overall grade average as well as the score on a single report can affect the likelihood of future assignments.
Typically, if a shopper does more than one report in day, the shops are conducted in a small geographic area. Clients typically have district managers who manage see the reports for a geographic area. Tips on Writing Narratives for Mystery Shopping Reports By Danielle Parks, Customer Impact Editor As an editor, I have come to understand that one of the most important parts of a mystery shopping report is the narrative that the shopper provides.
As an editor, I have come to understand that one of the most important parts of a mystery shopping report is the narrative that the shopper provides. I have also come to understand that the narrative can be the part of the report that includes the most mistakes.
Download Mystery Shopper Report. Numerous surveys tell us that the vast majority of dissatisfied customers don't complain. That may sound good but the fact is most just don't return - they just go somewhere else.
Mystery Shopper Report Writing tips that will hopefully help you prepare a more appropriately formatted, complete report.